Operations Associate Job at Amber

Amber is hiring for the role of Operations Associate!

Responsibilities of the Candidate:

• Lead Conversion: Proactively reach out to inbound leads, guide them through the booking process, and convert them into customers.
• Customer Interaction: Understand the unique requirements of each student and offer tailored accommodation options.
• Market Knowledge: Develop an in-depth understanding of student housing options, locations, and pricing to provide expert recommendations.
• Follow-Up: Build and maintain relationships with prospective clients through regular follow-ups to ensure closure.
• Collaboration: Work closely with the marketing and supply teams to streamline the booking process and enhance customer experience.
• Data Management: Maintain accurate records of customer interactions, inquiries, and bookings in the CRM system.
• Target Achievement: Consistently meet and exceed sales targets and performance benchmarks

Requirements:

• Excellent verbal and written communication skills in neutral English.
• Active listening skills
• Good time management and planning skills
• Objection handling skills
• Negotiation skills
• Good call closing techniques
• Proficiency in CRM or other similar softwares
• Education level - Graduate 
• Minimum 60% required in academics
• Experience in tele sales or similar background will be a plus
• Preferred industry experience in real estate, hospitality, business development or customer service