Operations Associate Job in Noida at S&P Global

S&P Global is hiring for the role of Operations Associate!

Responsibilities of the Candidate:

• Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
• Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
• Collaborating with product, application support, and development teams to identify and rectify bugs and issues, and testing implemented fixes.
• Supporting validation or User Acceptance Testing (UAT) for issue resolution.
• Contributing to client-specific projects as required.
• Conducting Root Cause Analysis to identify the source of data inconsistencies.
• Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.

Requirements:

• Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
• Completion of any financial certifications such as FRM or CFA would be a plus.
• Proficiency in Excel and SQL understanding at an intermediate level.
• Freshers or demonstrated experience in financial markets or fintech.
• Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
• Ability to comprehend technical concepts.
• Competence in querying and extracting data from databases.