Operations Associate Internship in Delhi at Kraftshala

Kraftshala is hiring for the role of Operations Associate!

Responsibilities of the Candidate:

• Discover ways to improve efficiency in our daily processes to enhance student experience.
• Utilize an array of tools, software, and platforms to automate processes to minimize human intervention and ensure a flawless and effortless delivery of our programs.
• Facilitate seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.
• Plan and coordinate activities and resources for expert-led training sessions.
• Ensure timely and comprehensive communication of program, project, and other relevant information to experts.
• Understand and swiftly resolve expert queries by collaborating with internal and external stakeholders.
• Collaborate with various teams to brainstorm and implement new activities aimed at enhancing the overall expert experience.
• Diagnose and eliminate bottlenecks in the expert training and engagement processes.
• Streamline workflows to ensure a smooth and efficient experience for both experts and students.
• Monitor and analyze feedback received from experts, incorporating necessary changes to enhance their experience.
• Address concerns and suggestions, striving for continuous improvement.
• Strive to be entrusted by experts to deliver an exceptional experience, fostering a positive and collaborative relationship.

Requirements:

• Ability to clearly and crisply communicate ideas, both verbally and in writing
• High accountability and responsibility to ensure flawless execution on a day-to-day basis
• Working knowledge of MS Office (Excel and PowerPoint)
• Empathy and a high Emotional Quotient to actively engage with stakeholders, understand & solve their queries
• A user-focused mindset so that you are highly responsive to program participants, design processes, and activities keeping their needs in mind
• A knack for getting things done
• Attention to detail - Spotting issues that could cause errors and delays, and affect quality, preferably before they snowball
• A structured approach to problem-solving, that involves struggling with the problem until you can isolate the Why before coming to a solution