Operations Assistant Manager Job in Amritsar at KocharTech
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Operations Assistant Manager
KocharTech
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Amritsar
Skills Required
- Sales Strategy and Management
- performance metrics
- Statistical Analysis
- Analytical skills
About this Job
KocharTech is hiring for the role of Operations Assistant Manager!
Responsibilities of the Candidate:
- A managed large team within the call center environment, including directly reporting to Team Leaders.
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
- Assume responsibility for budgeting and tracking expenses
- Hire, coach, and provide training to personnel to maintain high customer service standards
- Monitor and improve efficiencies, telephone handling, and other procedures
- Evaluate performance with key metrics
- Prepare reports for different departments or upper management
- Prepare and be part of monthly and quarterly business reviews
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About KocharTech
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