Operations Assistant Manager Job in Gurgaon at Stemz Healthcare

Stemz Healthcare is hiring for the role of Operations Assistant Manager!

Responsibilities of the Candidate: 

• Team Support: Second in line to Country Manager, assist in supervising and motivating team members, providing guidance and support to help them achieve their goals.
• Operations Management: Oversee day-to-day operations, ensuring efficiency and compliance with company policies and procedures.
• Customer Service: Maintain a high level of customer satisfaction by addressing customer inquiries, and concerns and resolving issues.
• Inventory Control: Manage inventory levels, monitor stock and assist with ordering and restocking as needed.
• Training and Development: Train new employees and provide ongoing training to team members to enhance their skills and knowledge.
• Financial Management: Assist in budgeting and financial reporting, including monitoring expenses and revenue.
• Problem Solving: Identify and address operational challenges and find solutions to improve processes and productivity.
• Reporting: Prepare and present regular reports to higher management on key performance metrics and operational trends.
• Work closely with the Operations Head to understand requirements and translate them into actionable recommendations and project plans.
• Responsible for analyzing data, identifying business trends, and providing insights that enable informed decision-making.
• Bridge the gap between business needs and organizational technology solutions.
• Assist Head of Operations in Requirements Gathering: Collaborate with business stakeholders to elicit and document business requirements.
• Conduct interviews, surveys, and workshops to understand user needs.
• Assist Head of Operations in Data Analysis: Analyze data from various sources to identify trends, patterns, and insights.
• Use statistical and analytical tools to extract meaningful information.
• Assist Head of Operations in Process Mapping: Document current business processes and identify areas for improvement.
• Create process flowcharts and diagrams to visualize workflows.
• Assist Head of Operations in Solution Design: Develop detailed business and functional requirements documents.
• Work with technical teams to design solutions that meet business needs.
• Assist the Head of Operations in Identifying opportunities for process optimization and efficiency improvements.
• Make recommendations for business process enhancements.
• Stakeholder Communication: Facilitate communication between business units and technical teams.
• Present findings and recommendations to stakeholders.  

Requirements: 

• Any graduate or Postgraduate with certification in Data Management, MIS or a related field with 2-3 years of experience in relevant field.
• Proven experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools (e.g., Excel, SQL, data visualization tools).
• Knowledge of business analysis methodologies and best practices.