Operations Analyst Job in Gurgaon at Oaknorth

OakNorth is hiring for the role of Operations Analyst!

Responsibilities of the Candidate:

• Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures. Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
• Sending appropriate Emails to customers as per the requirement.  
• Processing of Funds received for deposit customers received via Online banking/cheques etc. 
• Monitoring of group Emails (instructions/queries).
• Monitoring of Bank accounts for Incoming payments & doing reconciliation
• Effectively complete ad-hoc tasks and initiatives as directed across the business.
• Support other BAU requirements of Operations teams aside from primary activities.
• Have a clear understanding of Role of Operations in the Life Cycle of Product. 
• Processing of Customer documents & validation them in-line with Bank’s policy. 
• Creation of accounts based on request from clients. 
• Processing of Customer maturity & notices emails 
• Work independently without any support.  
• Communicate effectively with customers, internal teams, and external partners to address and resolve queries.
• Handling Incoming UK Customer calls for understanding the issue faced & taking appropriate action.
• Maintain accurate and detailed records of customer interactions.

Requirements

• Fresher / 0-1 years of experience
• Excellent communication skills both written & verbal.
• Experience handling customer queries over the phone.
• Basic understanding of Retail Operations.
• Knowledge of banking terminologies.
• Strong analytical and problem-solving skills.
• Ability to work efficiently in a fast-paced and dynamic environment.
• Detail-oriented with a commitment to accuracy.
• Proficient in using MS Office applications and customer service software.