Operations Analyst Job in Bengaluru at ANZ Banking Group

ANZ Bnaking Group is hiring for the role of Operations Analyst!

Responsibilities of the Candidate:

• Drive the achievement of agreed financial targets for ANZ & NZ Operations
• Ensuring payments/transactions are allocated to customers’ accounts in a timely and accurate manner.
• Ensuring loans are loaded correctly and credit conditions have been checked in accordance with policy.
• Ensure the highest level of customer service support is provided in accordance with service level agreements including handoff procedures.
• Ensure the highest level of customer support to both external and internal customers (all departments)
• Make recommendations to management on continuous improvement ideas.
• Assist other team members with on-the-job training and knowledge sharing.
• Identify and recommend initiatives to improve the performance of the functional processes to management.
• Build collaborates with colleagues to enable objectives to be met. Back-up for the Production lead to manage his/her responsibilities.
• Communicate well with peers on shore and offshore to ensure customer expectations have been met and exceeded.
• Ensure standard of work is accurate to minimise operational losses and reputational risk.

Requirements:

• Knowledge of Banking products and procedures 
• Efficient & effective in adapting to Change environment
• Preference will be given to commerce graduate.
• Strong communication (written and verbal) and interpersonal skills
• A sharp customer focus and a results-driven mindset, committed to delivering excellence
• Strong customer focus and Result Oriented.