Operations Analyst Job in PAN India at Codilar Technologies Pvt. Ltd.

Codilar is hiring for the role of Operations Analyst!

Responsibilities of the Candidate:

• Monitor and track tickets raised by internal teams and clients.
• Ensure timely resolution of tickets by coordinating with relevant stakeholders.
• Maintain accurate records of ticket status, resolutions, and escalations.
• Prepare daily, weekly, and monthly reports using Microsoft Excel (Pivot Tables, VLOOKUP, Formulas, etc.).
• Analyze operational data and generate insights to improve efficiency.
• Assist in creating dashboards for tracking key performance metrics.
• Identify bottlenecks in existing processes and suggest improvements.
• Work closely with internal teams to optimize workflows.
• Maintain proper documentation of processes and report templates.
• Communicate effectively with cross-functional teams to ensure smooth operations.

Requirements:

• Proficiency in Microsoft Excel (must-have: Pivot Tables, VLOOKUP, Macros would be a plus).
• Basic understanding of data visualization and reporting tools (Power BI, Google Sheets, or Tableau is a plus).
• Strong analytical and problem-solving skills.
• Good communication skills (written and verbal).
• Ability to work independently and as part of a team.
• Attention to detail and ability to handle multiple tasks.