Operations Analyst Job at Egnyte

Egnyte is hiring for the role of Operations Analyst!

Responsibilities of the Candidate:

• Assist in the system administration and maintenance of a Professional Services Automation tool (PSA), including:
• Understand PSA and the data structures to pull relevant data into reports or dashboards.
• Troubleshoot issues, issue resolution & working with the PSA vendor if issues cannot be resolved.
• Document and test enhancements and/or additional PSA Modules.
• Assist in resource scheduling.
• Prepare and present reports, dashboards, and recommendations based on data analysis.
• Provide training and guidance to team members on operational processes and tools when necessary.
• Ensure that infrastructure elements, including templates, SOPs, manuals, policy documents, etc. are kept up to date.
• Support PS Operations projects. This may include planning, requirements gathering, development, testing, management, and execution.

Requirements:

• Proficient in MS Excel, MS PowerPoint, and MS Word. MS Excel proficiency will be assessed through skills testing.
• Familiar with Salesforce and experience in creating Salesforce Reports and Dashboards
• The detail-oriented mindset with the ability to prioritize and manage multiple tasks in a fast-paced environment with limited guidance.
• Self-motivated and a team player.
• Strong interpersonal skills and resources.
• Must be able to work during US Eastern Time business hours.
• Fluency in spoken and written command of English.
• 2-3 years experience in an operations role, preferably in professional services.
• Bachelor's degree or equivalent combination of education and experience.