Operations Analysis Specialist Job in Gurgaon at S&P Global Inc.

S&P Global Inc. is hiring for the role of Operations Analysis Specialist!

Responsibilities of the Candidate:

• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. 
• Respond to client requests by providing detailed analysis and feedback. 
• Process reports (user list / Trade) as requested by clients. 
• Participate in internal/external training needs. Educate clients on upcoming changes. 
• Liaise with participants for rolling out new products.
• Communicate and assist internal departments in onboarding new participants in a timely manner and effective implementation of the product. 

Requirements:

• University graduate preferred 
• 2+ years of experience required 
• Work experience in the financial markets preferably in operations 
• Knowledge of OTC / FX products, the trade clearing process, and application support is a major plus 
• Prior experience working on Traiana applications is a major plus 
• Commercial awareness
• Ability to work in fast fast-paced environment with client orientation
• Strong customer service and problem-solving skills 
• Focused on Operational Control and Data Security 
• Flexible and able to adapt to change 
• Able to work independently with minimal supervision 
• Communication: Excellent interpersonal, written, and verbal communication skills 
• Customer service and satisfaction are key priorities for the firm.
• Candidates must be aware of the impact of their actions on internal and external clients