Operational Trainer II Job in Bangalore at Concentrix

Concentrix is hiring for the role of Operational Trainer II!

Responsibilities of the Candidates:

• Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations           
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       
• Prepare and present training materials through classroom learning, hands on demonstration and supporting activities     
• Accountable for achieving individual training performance metrics                    
• Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      
• Ensure effective, consistent communication with managers, peers and other resource groups, including day-to-day informal interaction with clients
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation 
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis 
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes and procedures           

Requirements:

• Bachelor's Degree 
• Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)            
• Strong oral and written communication skills
• Proficient in  Microsoft Office           
• Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables
• Self-starter, sense of urgency, and works well under pressure                     
• Strong attention to detail                       
• Sense of professionalism and ability to develop good relationships
• Strong analytical and logical thinking