Operation Associate Job in Kolkata at Wipro Technologies

Wipro is hiring for the role of Operation Associate!

Responsibilities to the Candidate:

• Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner  
• Log incidents accurately and document all call information according to standard operating procedures 
• Implement knowledge acquired during training to research, identify, escalate, and resolve consumer queries and complaints  
• Ensure adherence to rules to resolve the queries and ensure the standard operating procedure is followed  
• Keep all company information which includes customer information confidential and secured  
• Ensure compliance with all company policies and procedures

Requirements:

• 0-6 years of Contact Center experience  
• Undergraduate  
• Good communication skills
• Quick learner, patient, and customer centric and pays attention to details  
• Excellent data entry, typing skills and understanding of call center environment  
• Basic knowledge of MS Office Tools: Word, Excel & Outlook  
• Ability to de-escalate calls and handle high-profile escalations