Onboarding Specialist Job in Gurgaon at Cvent

Cvent is hiring for the role of Onboarding Specialist!

Responsibilities of the Candidate:

• Initiate a successful customer journey by understanding client goals and translating that knowledge into event and account setup. 
• Conduct a re-onboarding when appropriate for existing clients  
• Conduct personalized web-based training for new Cvent users. 
• Demonstrate detailed product knowledge when assisting clients both on the phone and via email 
• Drive platform adoption and offer best practice tips through completion of the client’s onboarding experience 

Requirements:

• Bachelor's degree with strong academic credentials
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• Excel at developing relationships over the phone and in person
• Strong business acumen, ethics and high integrity
• Strong product knowledge of the Cvent Event Platform