Onboarding Specialist Job in Bengaluru at CloudSEK

CloudSEK is hiring for the role of Onboarding Specialist!

Responsibilities of the Candidate:

• Conduct thorough training sessions to educate clients on how to effectively utilize our platform.
• Perform necessary configurations based on client requirements, ensuring seamless integration and functionality.
• Utilize solid knowledge of cybersecurity concepts such as malware, vulnerabilities, and different types of attacks to enhance client understanding and platform effectiveness.
• Demonstrate a strong understanding of how domains and websites operate, assisting clients in configuring the platform to suit their specific environments.
• Maintain excellent communication and presentation skills to effectively convey complex concepts and instructions to clients.
• Listen to client feedback and requirements, maintaining a strong rapport to understand and address their needs effectively.
• Display quick learning abilities to stay updated on platform enhancements and new cybersecurity threats, ensuring clients receive the most current support and guidance.

Requirements:

• Proven experience in a customer-facing role, preferably in software onboarding or technical support.
• Solid understanding of cybersecurity concepts, including malware, vulnerabilities, and common attack vectors.
• Excellent communication and presentation skills, with the ability to convey technical information clearly and effectively.
• Strong logical thinking skills and the ability to troubleshoot complex issues efficiently.
• Proficiency in configuring and fine-tuning software platforms to meet specific client needs.
• Good typing speed and quick learning abilities to adapt to new technologies and processes rapidly.
• Ability to maintain a positive attitude and professionalism while working in a fast-paced environment.