Officer (Ops Sup Analyst) Job in Chennai at Citi Bank

Citi Bank is hiring for the role of Officer (Ops Sup Analyst)!

Responsibilities of the Candidate:

• Perform business analysis and documentation of the current and future state of Client Reports and advice (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between the key business stakeholders and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritization, and delivery timelines.
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritization, and delivery timelines.
• Create and facilitate training sessions, and webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
• Work on multiple projects in parallel focusing on the continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advice/letters/notices.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

• Previous relevant experience is preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s degree/University degree or equivalent experience