NOC Analyst Job in Bangalore at Alcon

Alcon is hiring for the role of NOC Analyst!

Responsibilities of the Candidate:

• Monitor network performance and security, identifying and resolving issues in a timely manner.
• Monitor network performance to determine if adjustments are required.
• Process ISP maintenance schedules and co-ordinate with ISP/Vendors for quick restoration of network
• Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks and Data Center connectivity.
• Work on Voice/Video issues.
• Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
• Protect data, software, and hardware by coordinating, planning and implementing in accordance with the Alcon Security and compliance environment.
• Conduct regular network audits to ensure compliance with security policies and regulations.
• Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
• Develop and maintain network documentation, including network diagrams, configurations, and procedures.
• Provide technical support and troubleshooting assistance to end-users and other IT staff.
• Troubleshoot, diagnose and resolve hardware, software, and other network issues.
• Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
• Design, configure and test networking hardware, and operating systems.

Requirements:

• Bachelor’s degree in Computer Science, Telecommunications, or IT
• 2-4+ years of experience of monitoring, and troubleshooting network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice/Video, and Cloud Operation.
• Ability to work rotating shifts.
• Ability to work at the Bangalore Alcon Network Operations Center
• Service Now experience handling tickets.
• Demonstrated experience working in ITIL environments.
• Proven ability to work effectively and collaboratively in a complex matrix organization
• Service Now experience handling tickets and creating reporting
• Demonstrated ability to drive process improvements and standardization
• Experience working with Telecom providers and supplier support organizations.   
• Proven experience as a Network Analyst or similar role.
• Experience working with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI
• Previous experience configuring, troubleshooting LAN environments.
• Shift pattern: 5:30am to 2:30pm and 01pm to 10pm IST (may slightly vary)