Network/Telecom Engineer III Job in Bangalore at Thermo Fisher Scientific

Thermo Fisher Scientific is hiring for the role of Network/Telecom Engineer III!

Responsibilities of the Candidate:

• Aim to fulfill our customer's requests according to our set of SLAs
• Manage our network changes through a strict ITIL based process
• Monitor network health, including metrics collection, visualization, and alerting
• Track network utilization over time to assist capacity management models
• Own the network monitoring settings, maintenance and network incident management SOPs
• Self-serve problem management support for network root cause analysis, own and drive problem investigations, trend analysis
• Carry out network vulnerability and patch management, software upgrades
• Be part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.
• Find opportunities to improve the corporate network by implementing the network standards that have been established by the Global Networking Architecture team.
• Collaborate with the network SMES on optimization initiatives
• Be responsible for having all aspects of the network environment documented.
• Participate in the on-call rotation with other engineers to ensure support coverage for the global enterprise network.
• Participate in future weekend shift rotation (approx.. every 5-6 weeks, after Q1 2024)
• Provide lead support for lower support groups;
• Deliver mentorship and direction to lower-level engineers and peer support groups
• Handle the Service Now work queue to address customer requests within the established service level agreements.
• Drive quality into the metrics we report, including measurement of issues, network capacity, vendor equipment/failures analysis, and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.
• Escalate complex incidents and requests to senior engineers or SMEs
• Find opportunities for automation and own these initiatives till completion in collaboration with respective SMEs and programmers
• Guide our customers and colleagues on Global Network engagement and ITIL processes
• Participate in technology trainings provided by SMEs or vendors

Requirements:

• BA/BS education and/or work experience in network engineering & operations is preferred
• 2 - 5 years’ experience in network engineering, operations, troubleshooting
• Experience with Cisco and Arista or Fortinet or F5 products and services.
• Basic understanding of Networking and Security standards, practices and methods.
• Working knowledge of SD-WAN management & troubleshooting is an advantage
• Understanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage