Network (Support) Engineer Job at Riverbed

Riverbed is hiring for the role of Network (Support) Engineer!

Responsibilities of the Candidate:

• Provide remote support to customers via phone, web, and email
• Take ownership of customer issues and handle problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams
• Prioritize and managing open escalation cases
• Provide accurate and prompt updates to customers
• Document knowledge in the form of knowledge base articles.

Requirements:

• Understanding of Network Monitoring Performance technologies, network/data forensics and how bandwidth and latency restrictions affect application performance
• TCP performance troubleshooting knowledge/analysis skill
• Experience reading and understanding packet captures using Sniffers, Ethereal/Wireshark/TCPdump, Packet Analyzer or similar tools, and Deep Packet analysis exposure
• Experience with virtualization technologies – eg VMWare, KVM, Hyper-V, Docker
• Experience with Cloud technologies – eg AWS, Azure
• Experience with any of the following: QoS, Netflow, SNMP, SSL, HTTP, CIFS/SMB, MAPI, NFS, Firewalls and RAID
• In-depth knowledge and understanding of packet flow, TCP session establishment; understanding of Microsoft and other application behavior at the network layer
• General routing/switching protocols, policy-based routing, spanning‐tree
• Linux/Windows administration knowledge is a plus
• Scripting in UNIX, Linux, Python or Microsoft PowerShell is a plus
• Experience in troubleshooting of performance, resource utilization issues and debugging of process crashes
• Qualified Network/Application certifications such as CCNA, CCNP, MCP, and MCSE level is a plus