Network Operations Analyst Job in Hyderabad at Aveva

Aveva is hiring for the role of Network Operations Analyst!

Responsibilities of the Candidate:

• Monitor ServiceNow incident tickets.
• Review Network Monitoring dashboards to monitor network health and respond to network alerts.
• Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.
• Perform software upgrades on network and security devices.
• Troubleshoot and resolve network and application problems.
• Contact and work with Internet Service Providers on network circuit issues.
• Escalate problems to Tier-3 network engineers.
• Implement scheduled changes planned by network engineering.
• Work closely with end users, IT service desk and incident management teams to manage incidents.
• Update CMDB data and network documents.
• Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between three teams located in the Americas region and APAC region, including on weekends.
• Work assigned tasks with network engineering to deliver IT projects

Requirements:

• At least one year of IP network operations support experience or equivalent training such as Cisco CCNA training
• Knowledge of LAN, WAN, and WiFi technologies and protocols.•Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA
• Experience troubleshooting network connectivity issues
• Experience with MS Windows operating system, including troubleshooting
• Familiar with Apple iOS or Android OS.•Experience working with Service Management software such as ServiceNow or other similar platforms
• Experience working and interacting with end users to troubleshoot network connectivity issues.•Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint, and Visio
• Good attitude and a strong desire to learn
• Familiar with Cisco CCNA or CCNP materials or certification
• A bachelor’s degree in computer science, computer engineering, or related field is highly desirable
• Scripting and programming skills such as Python and PowerShell
• Security knowledge, especially with firewalls
• Familiarity with Linux and MacOS
• Public Cloud Network Infrastructure