Network Engineer Job in Bengaluru at Vodafone

Vodafone is hiring for the role of Network Engineer!

Responsibilities of the Candidate:

• Turnaround time of requests and incidents coming in the queue via various channels
• Update documentation for new processes and changes
• Know when and how to escalate to next level and also to de-escalate
• Provide L0 and L1 technical support aimed at logging all calls and ensuring that SLAs are being adhered to
• Manage escalation of technical issues to managed services in line with defined SLAs as appropriate
• Work as part of the team to ensure the department offers World Class Customer Service at all times
• Resolve, and troubleshoot help desk to help desk and end-user
• Upskill on new products/processes within the remit

Requirements:

• Knowledge of Fundamentals of CCNA Routing and Switching, ITIL proficiency, NOC environment experience, LAN WAN technology expertise, and Thorough knowledge of Cisco network elements (hands-on).
• CCNP Routing and Switching, transmission knowledge, exposure/experience working on Remedy / Netcool / Infovista / Smarts, knowledge of carrier level network topologies