NetSuite Managed Services Support Internship at BPM LLP

BPM LLP is hiring for the role of NetSuite Managed Services Support!

Responsibilities of the Candidate:

• Address and resolve tickets and tasks submitted by customers in a timely and effective manner.
• Provide expert-level troubleshooting for system issues, collaborating with the broader team when necessary.
• Offer guidance and solutions to clients, ensuring their NetSuite system runs seamlessly.
• Stay updated with the latest NetSuite updates and functionalities, understanding their implications on post-go-live support.
• Document all interactions, issues, and resolutions meticulously for future reference and knowledge sharing.
• Collaborate closely with the consultant team to highlight and resolve recurring system challenges.
• Assist in refining support methodologies, ensuring swift issue resolution and enhanced client satisfaction.

Requirements:

• Minimum of 2 years of experience in the NetSuite domain.
• Possession of at least 5 NetSuite functional certifications.
• Demonstrated problem-solving prowess with a keen attention to detail.
• Strong communication skills, adept at interpreting and addressing technical issues for a varied audience.
• Prior experience in post-go-live support or a similar client-facing technical support role.
• Proficiency in working both autonomously and as part of a remote collaborative team.