NA Solution Center Specialist II Job in Gurgaon at McCormick & Company

McCormick & Company is hiring for the role of NA Solution Center Specialist II!

Responsibilities of the Candidate:

• Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation.
• During service delivery, is highly engaging, consistently reliable, and achieves employee satisfaction with a high quality level of service and in compliance with Solutions Center in-scope processes and at or above KPIs targets. Manages task execution with some guidance as needed from next level colleagues.
• Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager)
• Ensures accuracy in documentation, administration and follow through of all employee lifecycle services.
• Takes partners as needed to ensure questions to process or inquiry are resolved timely.
• Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised.
• Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers.
• Manages follow up and time in partnership with team management but with a high level of operating independence on most inquiry types. Conducts follow up and service calls to ensure inquiry and service closure.
• Administrates to closure including documentation. Will pick up next level case support to progress solutions to closure in partnership with peers.
• Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements.
• Trains others on process flow and provides support to colleagues as needed. Supports integration of new processes and makes recommendations for seamless integration and provides service transition support.
• Engages in continuous learning for self, seeks resources to continuously learn and bring insights forward. Trains and provides support to others. Collaborates to resolve matters of increased complexity.

Requirements:

• Bachelor's degree is a must. 1-3 years of call center experience. 1-2 years of managing projects or participating in project teams.
• Attention to Detail, and engaging in collaborative work teamsExperience within HR business function would be ideal.
• Demonstrated experience in delivering services / providing advisory to others Preferred experience with multicultural and/or with remote customers