Multi Channel Helpdesk Specialist Job in Hyderabad at Cognizant

Cognizant is hiring for the role of Multi Channel Helpdesk Specialist!

Responsibilities of the Candidate:

• Provide exceptional customer support through multiple communication channels ensuring timely and effective resolution of inquiries and issues.
• Assist clients in the Hi-Tech domain by understanding their needs and offering tailored solutions to enhance their experience.
• Utilize strong English communication skills to clearly and concisely convey information to clients and team members.
• Collaborate with team members to share insights and improve overall service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
• Monitor and respond to customer feedback identifying areas for improvement and implementing necessary changes.
• Participate in training sessions to stay updated on the latest industry trends and technologies.
• Contribute to the development of helpdesk resources and documentation to streamline support processes.
• Support the implementation of new tools and technologies to enhance the efficiency of the helpdesk operations.
• Engage in proactive problem-solving to anticipate potential issues and address them before they impact clients.

Requirements:

• Demonstrate proficiency in English communication both verbal and written to effectively interact with clients and colleagues.
• Possess a foundational understanding of the Hi-Tech domain with a willingness to learn and grow in the field.
• Exhibit strong problem-solving skills and the ability to think critically in fast-paced situations.
• Show a customer-centric mindset prioritizing client satisfaction and building long-term relationships.
• Display adaptability and flexibility in a hybrid work environment managing tasks efficiently both remotely and on-site.