MS Technical Specialist Network Job in Ahmedabad at NTT DATA

NTT Data is hiring for the role of MS Technical Specialist Network!

Responsibilities of the Candidate:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, applies monitoring tools and responds to alerts.
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third-line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides onsite technical support to clients and provide field engineering services to clients.
• Conducts a monthly random review of incidents and service requests, analyzes and recommend improvement in quality.
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• May manage and implement projects within the technology domain, delivering effectively and promptly per client agreed-upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Requirements:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Seasoned experience required in Engineering functions within a medium to large ICT organization.
• Seasoned experience of Managed Services.
• Seasoned working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.