MS Technical Specialist Job in Hyderabad at NTT DATA

NTT Data is hiring for the role of MS Technical Specialist!

Responsibilities of the Candidate:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, apply monitoring tools and respond to alerts
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assists in analyzing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides onsite technical support to clients and provide field engineering services to clients
• Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identifies opportunities for work optimization including opportunities for automation of work
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
• May work on implementing and delivering Disaster Recovery functions and tests

Requirements:

• Seasoned years of work experience
• Seasoned experience required in Engineering function within a medium to large ICT organisation
• Seasoned experience of Managed Services
• Excellent working knowledge of ITIL processes
• Excellent experience working with vendors and/or 3rd parties