MS Engineer - L1 Job in Mumbai at NTT DATA

NTT Data is hiring for the role of MS Engineer - L1!

Responsibilities of the Candidate:

• Monitor client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first-line incidents assigned and identify the root cause of incidents and problems
• Provide telephonic or chat support to clients when required
• Schedule maintenance activity windows for patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities
• Contribute to/support project work as and when required
• Work on implementing and delivering Disaster Recovery functions and tests

Requirements:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and take into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey