MS Engineer (L1) Job in Mumbai at NTT Ltd

NTT is hiring for the job role of MS Engineer (L1)!

 Responsibilities of the Candidate:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools, and respond to alerts
• Identify problems and errors prior to or when it occur and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Provide onsite technical support to clients and provide field engineering services to clients
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

Requirements:

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated working knowledge of ITIL processes
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to communicate and work across different cultures and social groups
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information
• Ability to adapt to changing circumstances