MS Dynamics 365 F&O & Store Commerce (POS) Associate Job in Kolkata at Cognizant

Cognizant is hiring for MS Dynamics 365 F&O & Store Commerce (POS) Associate!

About Cognizant : 

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Requirements:

• Have experience in supporting D365 F&O Processes covering product, customer, inventory and order orchestration.
• Troubleshoot Warehousing and Supply chain ERP User issues by working directly with the ERP support team, the local IT Team and Microsoft support as necessary to resolve issues.
• Should have experience to handle customer facing experience in store(POS and other customer facing applications) preferably Microsoft Dynamics
• Have basic functional knowledge of POS functions and Store Operations (sales, returns, Inventory in and out, payments, returns and cash and carry sale)
• Have exposure to debug/monitor integrations (Mulesoft and Azure)
• Have experience to work in retail projects for D365 retail & Commerce
• Ability to read logs and do a first-level triage for applications like POS, Azure and Mulesoft.
• Ability to go through SOPs and guide users for correct steps
• Experience in the installation of setups with help of SOP's
• Experience handling Store card reader device/network/wifi connectivity/Installation issues
• Ensures timely and effective resolution to all POS Support issues by providing technical and procedural support, serving as an escalation point for critical issues.
• Experience participating in all stages of lifecycle of MS D365 implementation projects a plus
• You should have experience in payments and fraud management systems.
• Support experience on ACI/Elavon/CyberSource platforms or similar payment processing platforms is preferred
• Should have experience in troubleshooting Store Commerce POS & Retail Realm Logs on payment issues
• Should have experience in troubleshooting issues with Card Reader Devices (Ingenico Lane 7000 & Move5000 Preferred), extracting & analyzing device logs
• Should have experience in handling support issues over Advance Payments Methods (Ex: Paypal or klarna, Paybylink, etc) workign with internal and external stakeholders
• Should have experience in managing D365 & Payment Systems user access provisioning & administration