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MS Dynamics 365 F&O & Store Commerce (POS) Associate Job in Kolkata at Cognizant

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MS Dynamics 365 F&O & Store Commerce (POS) Associate

Cognizant

  Full Time Job

  Not Disclosed

  2-3 years

  Posted  30+ days ago

Location
  • Kolkata
Skills Required
  • Trouble Shooting
  • debugging
  • Dynamics 365
  • fraud management
About this Job

Cognizant is hiring for MS Dynamics 365 F&O & Store Commerce (POS) Associate!

About Cognizant : 

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Requirements:

  • Have experience in supporting D365 F&O Processes covering product, customer, inventory and order orchestration.
  • Troubleshoot Warehousing and Supply chain ERP User issues by working directly with the ERP support team, the local IT Team and Microsoft support as necessary to resolve issues.
  • Should have experience to handle customer facing experience in store(POS and other customer facing applications) preferably Microsoft Dynamics
  • Have basic functional knowledge of POS functions and Store Operations (sales, returns, Inventory in and out, payments, returns and cash and carry sale)
  • Have exposure to debug/monitor integrations (Mulesoft and Azure)
  • Have experience to work in retail projects for D365 retail & Commerce
  • Ability to read logs and do a first-level triage for applications like POS, Azure and Mulesoft.
  • Ability to go through SOPs and guide users for correct steps
  • Experience in the installation of setups with help of SOP's
  • Experience handling Store card reader device/network/wifi connectivity/Installation issues
  • Ensures timely and effective resolution to all POS Support issues by providing technical and procedural support, serving as an escalation point for critical issues.
  • Experience participating in all stages of lifecycle of MS D365 implementation projects a plus
  • You should have experience in payments and fraud management systems.
  • Support experience on ACI/Elavon/CyberSource platforms or similar payment processing platforms is preferred
  • Should have experience in troubleshooting Store Commerce POS & Retail Realm Logs on payment issues
  • Should have experience in troubleshooting issues with Card Reader Devices (Ingenico Lane 7000 & Move5000 Preferred), extracting & analyzing device logs
  • Should have experience in handling support issues over Advance Payments Methods (Ex: Paypal or klarna, Paybylink, etc) workign with internal and external stakeholders
  • Should have experience in managing D365 & Payment Systems user access provisioning & administration
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+86 More

Who can apply
Work Experience: 2-3 years
Eligible Graduation Years: 2022, 2021, 2020
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About Cognizant
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