Monitoring & Support Engineer Job in Bangalore at Hewlett Packard

Hewlett Packard is hiring for the role of Monitoring & Support Engineer!

Responsibilities of the Candidate:

• Crafts support strategies for product families, ensuring adherence to established protocols and methodologies.
• Acts as the representative of services within product core teams, ensuring the integration of service requisites into the product development process.
• Establishes targets for product service metrics, monitors the performance of product support operations, and discerns instances necessitating corrective measures.
• Engages in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives.
• Executes comprehensive project plans, ensuring successful outcomes and adherence to established timelines.
• Develops and enhances customer relationships, contributing to revenue growth and overall client satisfaction.
• Collaborates closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations.
• Acts as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Requirements:

• Bachelor's Degree in any discipline or commensurate work experience or demonstrated competence
• Typically has 0-2 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field
• Fluency in English (both written and verbal)
• Fluency in Spanish or French could be an asset
• Fluency in English (both written and verbal)
• ITIL Certifications could be an asset
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity