MIS Analyst Job in Bengaluru at PhonePe

PhonePe is hiring for the role of MIS Analyst! 

Responsibilities of the Employee:

• Data Analysis: Collect, process, and analyze large datasets related to customer interactions and feedback. Identify trends, patterns, and insights to improve the customer experience.
• Storytelling with Data: Craft compelling narratives from data insights that effectively communicate the story behind the numbers. Engage stakeholders by presenting data-driven stories that inspire action and change.
• Reporting and Visualization: Develop and maintain dashboards and reports to communicate insights to stakeholders. Use data visualization tools to present complex data in an easily understandable format.
• Customer Insights: Work closely with the CX team to identify areas for improvement and innovation in the customer journey. Provide insights to enhance customer satisfaction and retention.
• Collaboration: Partner with cross-functional teams, including marketing, product development, and customer service, to ensure a holistic approach to customer experience improvements.
• Predictive Modeling: Utilize predictive analytics to forecast customer behavior and trends. Develop models to identify potential risks and opportunities.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) related to customer experience. Track the impact of implemented strategies and recommend adjustments as needed.
• Continuous Improvement: Stay updated with industry trends and best practices in data analytics and customer experience. Propose innovative solutions to enhance data analysis processes.

Requirements:

• Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field. A master’s degree is a plus.
• Proven experience as a Data Analyst, preferably within a customer experience or marketing context.
• Strong proficiency in data analysis tools and languages such as SQL, Python, or R.
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Familiarity with customer experience metrics and methodologies is preferred.
• Strong communication and storytelling skills, with the ability to present complex data insights to non-technical stakeholders in an engaging manner.
• Ability to work independently and collaboratively in a fast-paced environment.