MIHD Analyst Job in Gurgaon at American Express Global Business Travel

American Express Global Business Travel is hiring for the role of MIHD Analyst!

Responsibilities of the Candidate:

• Supporting Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology.
• Participating in technology consultation with client management and partners with client conversations as applicable
• Consulting and partnering with sales, client management, and the client to understand technology requirements
• Setting up reporting applicable to any technology product used in the travel programs
• Providing ongoing project updates as needed to ensure understanding and timely completion
• Researching and resolving escalated issues for online booking tools, products such as PTA, and general technology utilized in our AMEX travel programs.
• Assisting with OBT and product (PTA) implementations specifically related to a client program
• Interfacing with clients, CGM’s, and all AMEX technology groups that support products and online services for client programs.
• Generating creative ideas to ensure products are used effectively.
• Gathering and sharing best practices across clients and segments.
• Using analytical and creative approaches to condense large amounts of information into a clear, concise, effective format.
• Driving results by operating with a sense of urgency, and employing effective time management to deliver results within deadlines.
• Providing overall Technology Client Program support to the Client's General Manager.
• Providing support and engaging directly with the Client as needed and overseeing the execution of the technology program action plans.