Merchant Support Analyst Apprenticeship Job in Gurgaon at American Express

American Express is hiring for the role of Merchant Support Analyst Apprentice!

Responsibilities of the Candidate:

• Supporting the merchant business for EMEA market
• Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants
• Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements
• Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.
• Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc).
• Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions

Requirements:

• Bachelor’s degree
• Not more than 3 years of difference between highest education degree completion date and Joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• A willingness to learn and adapt to new tasks and challenges
• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment
• Ability to maintain confidentiality