MCT Executive Internship in Jaipur at Axestrack Software Solutions

Responsibilities:

• Customer Interaction: Respond to customer inquiries and provide assistance via phone, email, or chat.
• Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.
• 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.
• Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.
• Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions provided.
• Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.
• Collaboration: Collaborate with team members and other departments to resolve customer issues promptly.

Eligibility & Required Skill Set:

• Freshers are encouraged to apply.
• Excellent English Hindi/South native language proficiency is a must.
• Strong communication and interpersonal skills.
• Ability to work in a 24x7 shift environment.
• Customer-focused with a positive attitude.

The platform built up by a passionate team of IIT, IIM and Stanford alumni, manages more than 110,000+ commercial vehicles and has helped customers get clear visibility into their fleet/logistics operations.