Market Specialist Job at Meta

Meta is hiring for the role of Market Specialist!

Responsibilities of the Candidate:

• Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the Sri Lanka Tamil market
• Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Government, Regulatory and Trusted Partner escalations, within SEO Regions with a higher focus on Sri Lanka
• Draw upon linguistic and social expertise in Sri Lanka Tamil market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region
• Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Sri Lanka Tamil market and the broader South Asia Region
• Support development of scalable operational solutions to enhance support for our user community in the Sri Lanka Tamil market, while also collaborating effectively with other regions
• Conduct root cause analysis and address issues reported on Meta products such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
• Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
• Assess top-line operational metrics and collaborate with internal cross-functional teams to improve our processes and tools
• Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
• Collaborate with regional cross-functional teams on leading or supporting key integrity initiatives in the market and/or the broader region
• Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions
• This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Requirements:

• Currently has, or is in the process of obtaining a Bachelor's degree. Degree must be completed prior to joining Meta
• Fluency in Sri Lankan Tamil is essential, as this role will involve working on issues in the local language as well as dealing with external clients in the Sri Lanka market
• Experience communicating with a variety of audiences and stakeholders
• Demonstrated experience in analytical roles involving problem-solving skills
• Experience with building relationships with internal and external partners
• Willingness to work with graphic and/or objectionable content
• Demonstrated experience in working independently and managing multiple priorities in a dynamic environment
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances
• A background or understanding of the Trust & Safety Domain
• 1+ years of professional experience within an operations environment
• Language proficiency in additional South Asian languages (including but not limited to India Tamil) is preferred as this role will involve working on issues in the local language as well as dealing with external clients in the Sri Lanka market
• Experience demonstrating analytical, project management, and problem-solving skills, with an interest in innovation and technology
• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting