Manager- T&E Job in Gurgaon at Genpact

Genpact is hiring for the role of Manager- T&E!

Responsibilities of the Candidate:

• Identify and escalate critical incidents with a strong sense of urgency and ownership
• Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Use CONCUR skills to trouble-shoot configuration issues – (Preferable)
• Collaborate with various cross-functional teams to resolve the issues
• Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction qualifications we seek in you!

Requirements:

• Graduate/Post Graduate degree
• Familiarity with the Oversight tool and its features, such as real-time expense monitoring and AI-powered insights
• Ability to work with data analytics tools to identify trends, risks, and non-compliance
• Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool.
• Strong attention to detail to spot discrepancies, duplicate claims, or fraudulent activities
• Developing strategies to enhance efficiency and prevent future issues
• Awareness of industry-specific risks and regulatory requirements