Manager - Recovery & Collections Job in Mumbai at Secure Debt Management Consultant LLP

Key Responsibilities:

1. Collections & Recovery Strategy Execution: 

• Implement and oversee eƯective collections strategies to maximize recoveries and minimize delinquencies. 
• Ensure the telecalling and field collections teams work in alignment with the company’s policies and legal guidelines. 
• Monitor early-stage and late-stage collections, ensuring a balance between customer relationship management and recovery performance. 

2. Team Management & Supervision: 

• Lead and supervise a team of 15+ members, including field coordinators, field collectors, and telecallers. 
• Coach and mentor team leaders to drive daily collection performance. 
• Conduct regular training sessions to enhance collection techniques, compliance adherence, and negotiation skills. 

3. Process & Dialer Optimization: 

• Manage dialer operations and allocation strategies to improve eƯiciency in telecalling collections. 
• Collaborate with the analytics team to refine calling strategies and optimize resource allocation. 

4. Performance Monitoring & Data Analysis:

• Track, monitor, and analyze collection performance through MIS reports and dashboards. 
• Prepare and present performance reports to senior management and stakeholders. 
• Ensure data-driven decision-making to improve collection eƯiciency. 

5. Field Coordination & Hybrid Model Implementation: 

• Ensure seamless integration between telecalling efforts and field collections. 
• Coordinate with field collection teams to schedule visits for high-risk customers. 
• Monitor field collection visits and ensure proper documentation and compliance. 

6. Compliance & Risk Management: 

• Ensure adherence to all regulatory guidelines, including RBI-mandated fair collection practices. 
• Handle escalations eƯectively, ensuring a balance between customer satisfaction and collection eƯiciency. 
• Ensure zero tolerance for non-compliance in recovery and collection practices. 

 Key Requirements: 

• Minimum 4 years of experience in collections & recovery, preferably in a banking/NBFC environment. 
• At least 1.5 years in a managerial role, handling telecalling and field collections. 
• Experience in managing a hybrid collections model (Call Center + Field). 
• Hands-on experience with dialer systems, allocation strategies, and performance tracking. 
• Strong analytical skills and proficiency in Excel for MIS reporting and dashboards. 
• Excellent team leadership and stakeholder management skills. 
• Strong understanding of regulatory compliance and fair collection practices. 
• DRA Certification (Debt Recovery Agent) preferred. 

 Preferred Qualifications: 

• Graduate/Postgraduate in Finance, Business, or related field. 
• Prior experience managing end-to-end client interactions and performance reviews. 
• Ability to work under pressure and meet stringent recovery targets.

Secure Debt Management Consultants Llp's last financial year end date for which Statement of Accounts and Solvency were filed is N/A and as per records from Ministry of Corporate Affairs (MCA), date of last financial year end date for which Annual Return were filed is N/A.