Manager-Quality Assurance Job in Mumbai at TTEC

TTEC is hiring for the role of Manager, Quality Assurance!

Responsibilities of the Candidate:

• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, ongoing tasks while monitoring the absence and attendance of your team.

Requirements:

• Minimum 1 year of call center or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• A solution-oriented mindset to ensure happy customers
• Understand, interpret, and manipulate data for reporting.