Manager - Projects Job in Chennai at Cognizant Technology Solutions

Cognizant Technology Solutions India Ltd is hiring for the role of Manager - Projects!

Responsibilities of the Candidate:

• Ensure management reports are circulated to the relevant stakeholders as per agreed timelines.
• Act as the Single Point of Contact for the Delivery of the project.
• Responsible for end-to-end service Delivery for the portfolio / LOB being managed.
• Devise Corrective and Preventive actions for any Service Level breaches, near misses, and Customer escalations.
• Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities (eg Incident Management, Problem Management, Change Management, etc).
• Manage defined processes and risks with respect to the organization and customers.
• Ensure service performance of the portfolio through defined metrics and KPIs.
• Participate in PMR and Service performance review meetings and ensure availability of all relevant performance data.
• Ensure that status reports & dashboards are sent to the customer for the project(s) at the agreed intervals.
• Coordinate and test the Service Continuity plan on a periodic basis.
  Resolving all customer requests, issues/escalations in a timely manner.
• Drive performance management process (goal setting, appraisals, and promotions) for the project (Portfolio / LOB).
• Responsible for onboarding new hires.
• Manage conflicts within the team and organize team-building exercises.
• Enable periodic skill assessment of associates and subsequent adherence to learning plans.
• Initiate (Performance Improvement Plan) PIP in case of nonperformance.
• Continuously mentor and have a succession plan for all key roles.
• Forecasting and managing staffing requirements for the portfolio.

Requirements:

• Qualification: B Sc, M Sc BE, MCA.
• Must-Have Skills- Salesforce Integration, Salesforce Configuration.
• Good To Have Skills- SFDC Dev & Customization, ANSI SQL and Core Java.