Manager - PA Operations Job in Gurgaon at Aon

AON is hiring for the role of Manager - PA Operations!

Responsibilities of the Candidate:

• Leading, motivating, and mentoring direct reports and team members of pension administration, fostering collaboration, and resolving conflicts.
• Setting and monitoring key performance indicators (KPIs), providing feedback, and ensuring team members meet performance standards.
• Holds regular monthly connect with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback.
• Analyses team outputs and identify issues or trends connected to errors and time-consuming tasks
• Accountable for overall team quality control, management of risks and escalations, audit and governance.
• Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of
• Failures in the team.
• Identifying development needs and solutions in line with business needs based on the Aon Development Framework.
• Owns and drives recognition practices in the team, responsible for recognizing colleagues and promoting the culture of recognizing others in the team.
• The Manager provides support, coaching and delivers constructive feedback to team members and encourage all to take an active role in their own career development plan (CDP).
• Conduct risk analysis and mitigation – Understanding of high impact risks, develop mitigation plans and governance
• Provide process improvement ideas to simplify the process & reduce manual procedure.
• Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues.
• Responsible for governance on project plan and milestones and do risk assessment
• Undertake direct end-client communication with team members to resolve any data-cleaning issues.

Requirements:

• Strong People/Team management skills
• Prior experience on Quality framework is a must
• Highly proficient with MS office tools
• An effective communicator, confident to express your own views and demonstrate excellent interpersonal skills
• Problem solving skills and time management skills
• Should be flexible, keen on taking initiatives, takes accountability & ownership on all project related aspects and have a collaborative approach with peers.
• Self-motivated and displays leadership qualities