Manager - Operations and Service Job in Pune at Bajaj Finserv

Bajaj Finserv is hiring for the role of Manager - Operations and Service!

Responsibilities of the Candidate:

• To Ensure quality of files processed by the Operations team are within the specified guidelines
• Achieve Service To Sales Numbers
• Ensure all cash management services at the branch are delivered
• Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
• Data Analysis & Sharing of best practices with team
• Ensure Implementation of Policies & processes
• Coordinate with various HO / Cross functional departments & providing feedback
• Recruite and manpower forecast & planning
• Ensure highest levels of employee relationship, motivation & engagement drive results & high levels of employee Satisfaction vendor management (CPV Agencies)
• Ensure Compliance & Integrity within the area/region
• Support all New Initiatives & functional Projects of the Function

Requirements:

• Should have 3-4 years experience, and minimum 1 years managing branch operations
• Should be a post graduate preferably
• Should have collaborative work style to engage with peers & colleagues across the company
• Should have excellent communication skills along with strong presentation and data analytics skills
• Self-motivated and a self-starter