Manager Exports Job in Mumbai at Mahindra & Mahindra Ltd.

Mahindra & Mahindra Ltd. is hiring for the role of Exports Manager!

Responsibilities of the Candidate:

• Implementation of various systems and processes (as per the CI** Standards) in all the overseas dealerships – to have smooth functioning of dealerships – by rigorous planning and follow-up.
• Reduce the cost of warranty claims to improve the profitability of the business by taking new initiatives and effective administration of warranty claims (by providing immediate solutions to the dealer/distributor – this will also help in achieving customer satisfaction)
• Coordination for Technical Training for dealers to improve the “Fix it right first time” rate by consulting MILE, Igatpuri.
• Review and monitor the parts stock at the dealer’s end to improve Parts Revenue by guiding dealers on stocking of original spare parts.
• Address product issues that dealers may have – to achieve dealer satisfaction – by providing technical support in the shortest time.
• Interact with the Technical Team regularly to achieve improvements in the product by providing feedback (obtained from the field).
• Sales Volume – impacted by – availability of parts, processing of warranty claims, dealer training
• Dealer Satisfaction Index – support provided to the dealer in the form of training, technical support, service
• Customer Satisfaction Index – provide tech support to the end customers, and CSR activities.
• Parts Revenue – guiding dealers on stocking parts and tracking regular consumption.

Requirements:

• 2/3 yrs. in automobile (service) 4/5 yrs. of experience if diploma holder
• B.E (Auto/Mech)/ Diploma in Automobile Engg