Manager Delivery Job in Bangalore at Computacenter

Computacenter is hiring for the role of Manager Delivery!

Responsibilities of the Candidate:

• Drive opportunities for automation & Remote Actions.
• Liaise with central EUA CoE to assess Automation & Remote actions that may be relevant for implementation on their customer.
• Work with project teams to drive better, data-driven outcomes and adoption.
• Use analytics to drive quicker and more accurate RCA and resolution.
• Proactive incident resolution – Fully automated fixes (invisible) & User enabled fixes (through engage).
• Drive Fix-forward and automation culture focused on the user experience not just the SLA.
• Monitor Performance dashboards and use data to drive improvement initiatives & possible future automations/problems.
• Recommend engaging campaign usage where it will enhance the user experience e.g. targeted MIM updates only to impacted users.
• Proactive Problem – work with problem management to identify at least one data-driven problem investigation per month.

Requirements:

• Bachelor's degree in a relevant field.
• Strong leadership skills to effectively manage and guide a team of professionals.
• Excellent organizational and project management abilities.
• Effective communication and interpersonal skills to interact with clients, team members, and stakeholders.
• Strong experience in Infra domain and an analytical mindset to learn into Nexthink