Manager – Customer CoE Job in New Delhi at Bain & Company

Bain & Company is hiring for the role of Manager – Customer CoE!

Responsibilities of The Candidate:

• Leads multiple teams comprising of Project Leaders/ Associates/Analysts to execute multiple cases or IP development simultaneously 
• Understand client needs and situations and adapt to case expectations. Show ability to resolve complex issues across work streams. 
• Is proficient at identifying and deploying relevant resources and analytical tools while ensuring timely, high quality, error-free analysis and output produced by the team
• Effectively manages client and team meetings and deliver clear and professional presentations to the senior case team members, practice stakeholders across the Bain teams as well as Bain clients. 
• Brainstorm with the CoE Director, practice manager, expert partner as required on various strategic aspects for IP/product development as well as CoE learning and professional development. 

Requirements:

• Hands on experience with CX tools (e.g., Qualtrics, Incquery) and concepts (Loyalty, Customer journeys, benchmarking, primary research) OR
• Hands on experience with digital marketing tools (e.g., SEMRush, Similarweb, Sensortower, etc.). and concepts (media spend, SEO/ SEM, traffic/ channel analysis)
• Experience with any of the following topics is a plus – survey-based tools and analytics, diagnostics, data analytics and LLMs/ Gen AI
• Working proficiency in data visualization tools (Tableau, Power BI) is a plus.
• Strong skills in Python, Microsoft Excel and PowerPoint is require.