Manager - Corporate Employee Banker Job in Chandigarh at HSBC

HSBC is hiring for the role of Manager - Corporate Employee Banker!

Responsibilities of the Candidate:

• Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets.
• Cross-sell asset products of the bank- mainly Home Loans (via referral), Personal Loans, Cards, Premier (referral)
• Ensure the KYC/AML norms of the bank are complied with at all times.
• Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing.     
• Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction     
• Comply with all relevant AML regulations & Global Standards
• Develop a collaborative environment with all members of the sales team
• Be a role model of HSBC Group Values, lead by demonstrating and driving a value-based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of RBWM Business.
• Ensure bank processes are followed in view of product documentation, complaint management, system usage, etc.
• Ensure end-to-end usage of leads allocated within allocated timelines with correct updation on CRMS
• Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
• Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day-to-day operations.
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
• Be aware and identify high-risk indicators for various products and Services offered by INM RBWM (ex. cash, insurance, credit card products, etc.)
• Ensure that all records are obtained in respect of INM RBWM customers or New to-bank customers for any products and services provided by HSBC as per the process laid down.
• Ensure Adherence to the  regulatory guidelines and internal AML  & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to the customer in an effective and polite manner

Requirements:

• Graduate/ Post Graduate (Masters)/ MBA with two to five years’ work exp.
• Experience (preferable) in frontline customer services/ relationship management.
• Strong communication, client focus and influencing skills
• Sound knowledge of the Banking sector in general
• Able to communicate well in English and local languages