Manager Job in Patna at Mahindra Group

Mahindra & Mahindra Group is hiring for the role of Manager (Field Force Transformation)!

Responsibilities of the Candidate:

• Review the adherence of Process Circulars and Guidelines - Conduct Root Cause Analysis/ANALYSE CUSTOMER VOICE to identify the factors impacting Customer Satisfaction
• Build Customer Satisfaction by focusing on Process Adherence
• Validate the Composite Action Plan for Dealerships to ensure Process Adherence in partnership with ASM
• Review of low performing dealers in terms of composite scores, proprietary scores, JDP syndicate scores & crusade R&R competition benchmarking for continuous process improvement activities CSAT improvement – commercial vehicles
• Identification of Training & Development Needs for the Dealership Manpower (Both Functional and Leadership
• Review the Dealer HR with respect to the induction of New Manpower (Parichay) as per the defined process
• Review the Retainer on the Various Performance Parameters
• Manpower Adequacy:  Review the Dealership HR on Manpower Adequacy and Quality and the HR practices at the Dealership

Requirements:

• Must have more than 4 years of experience in Training/Sales/Customer Care/ HR
• Any Graduate + MBA [BE + MBA), Preferred]
• Strong grasp of financial principles, budgeting, forecasting, and financial planning
• Skill in identifying financial risks and developing strategies to mitigate them
• Ability to align financial strategies with overall business goals and provide financial insights to support decision-making