Management Trainee - Implementation & Support Internship in Rajkot at Emipro Technologies

Emipro Technologies is hiring for the role of Management Trainee!

Responsibilities of the candidate:

• Learn Odoo ERP as a product and gain knowledge about features and functionalities of its various business management applications like Sales, Purchase, CRM, Manufacturing, Procurement, eCommerce, Accounting & Finance, etc to enhance customer support.
• Analyze, oversee and understand how Emipro operates its day-to-day business operations of support and ERP implementation department.
• Study “As-is” business processes from our customer’s business requirements and present the possible “To-be” improvisations in the business processes to managers and analysis team.
• Assist Sr. Managers to collect information related to customer’s business requirements through process mapping, flow-charting, and requirement gathering sessions.
• Learn how to identify our customer’s business requirements from our Sr. Business Analyst team and assist them to prepare a business requirement document (BRD) for our customer’s business needs.
• Gain industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile, etc, with industry best practices.
• Supporting our executives and managers with various tasks such as updating documents, preparing business requirements, SOPs, email campaigns, user manuals, whitepapers, infographics, process flows, etc.
• Provide administrative assistance to Managers like data entry in our internal ERP system.
• Assist managers in writing and preparing user-manual for our various products and solutions.
• Assist to our Sr. Managers in preparing a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
• Assist the project delivery team to prepare presentations about our deliverables, products and solutions.
• Perform Odoo ERP functional testing with various business scenarios.
• Proactively identify functional bugs in our solutions, suggest resolution and maintain testing schedules for the same.
• Responding to customer support department’s tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.

Requirements:

• Process-oriented mindset
• Must be self-organized
• Detail-oriented
• Interpersonal skills
• Reliable
• Problem-solving skills
• Communication skills (both written and verbal)
• Presentation skills
• Analytical abilities
• Proficiency in word processing, presentation and spreadsheet software
• Time management skills
• Positive attitude