Management Trainee Job in Bangalore at Talview

Talview is hiring for the role of Management Trainee!

Responsibilities of the Candidate:

• Participate in a structured training program in one of the business roles, including tech support, demand generation, and customer success.
• Gain hands-on experience through project assignments and skill placements.
• Team Collaboration:
• Collaborate with cross-functional teams to achieve departmental and organizational objectives.
• Participate in team meetings, provide input, and contribute to problem-solving.
• Tech Support:
• Issue resolution: Troubleshoot customer issues, escalate complex problems when necessary, and ensure follow-up until resolution.
• Customer assistance: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
• Support ticket management: Manage and prioritize support tickets to ensure timely resolution and customer satisfaction.
• Demand Generation:
• Support the development of content for marketing campaigns, including blog posts, social media updates, and promotional materials.
• Assist in the planning and execution of demand generation campaigns across various channels (email, social media, paid media).
• Research market trends, competitor activities, and customer preferences.
• Customer Success:
• Collaborate with internal teams to meet the requirements of customers.
• Work closely with Customer Success Managers (CSMs) on assigned accounts.
• Proactively track the status of tickets, issues, and overall platform utilization by customers

Requirements:

• Bachelors degree in business administration, management, or a related field. (Master’s degree or relevant certifications are a plus.)
• Strong academic record and demonstrated leadership potential.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyze data and make informed decisions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Adaptability and willingness to learn new concepts and skills.
• Strong organizational and time management skills.