Management Trainee Job in Chennai at Genpact

Genpact is hiring for the role of Management Trainee!

Responsibilities of the Candidate:

• Manage service delivery within the agreed service level across multiple blended processes 
• Implement operational governance framework – quality review mechanism, communication strategy 
• Participate in daily/weekly catch-ups with onshore partners to provide business updates and updates on SLAs 
• Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions 
• Perform monthly/quarterly/yearly individual appraisal discussions with the team members 
• Monitor the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels 
• Prepare Weekly/Monthly dashboards for reporting 
• Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process 
• Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic 

Requirements:

• Bachelor’s degree in a related field, or equivalent work experience 
• Relevant domain experience 
• Good written/verbal communication and interpersonal skills 
• Good understanding of various retirement plans and regulations affecting them 
  Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)