Managed Services Associate Job in Pune at Mindtickle

Mindtickle is hiring for the role of Managed Services Associate!

Responsibilities of the Candidate:

• Develop and oversee learning programs on the Mindtickle platform.
• Execute ad-hoc administrative tasks on the Mindtickle platform.
• Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.
• Foster strong relationships with other service teams.
• Ensure timely communication and updates to clients/internal teams throughout the project lifecycle.
• Develop detailed process documents for each client's project.
• Efficiently manage multiple projects simultaneously, adhering to SLAs.
• Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
• Communicate deliverables to clients/Internal team.
• Foster a culture of innovation to optimize work efficiency.

Requirements:

• Strong verbal and written communication skills.
• Bachelor’s or Master’s degree (Preferably BCA, MCA, BE in IT)
• Ability to thrive under tight deadlines and manage multiple projects concurrently.
• Keen attention to detail and adeptness in comprehending problem statements.
• Deep commitment to the accuracy of work and a strong focus on client satisfaction.
• Team player capable of collaborating with cross-functional teams to solve business and technical challenges.
• Quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.
• Proficiency in Project Planning and Time Management.
• Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
• Familiarity with HTML
• The role is for US shift.