- A solid understanding of both hardware and software support is crucial. This includes troubleshooting and resolving issues related to different devices and software applications. Additionally, proficiency in application support is a must, as the role frequently involves assisting users with various software applications.
- Networking skills are also highly desirable. The ability to manage and troubleshoot network issues can greatly enhance the efficiency and effectiveness of our service desk operations. Furthermore, familiarity with ITIL (Information Technology Infrastructure Library) practices is preferred. ITIL knowledge helps in understanding and implementing best practices for IT service management.
- The role also demands proficiency in service request and incident management. Handling service requests efficiently and managing incidents promptly ensures that our users receive timely and effective support. Access management is another key responsibility, ensuring that users have appropriate access to the necessary systems and data.
- Lastly, problem management skills are essential. Identifying the root cause of issues and implementing permanent solutions helps in reducing the recurrence of problems and improving overall service quality.
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Managed Service Desk Engineer Job in Bangalore at Lenovo India
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Managed Service Desk Engineer
Lenovo India
Full Time Job
Not Disclosed
0-2 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Desktop Engineering
- Troubleshooting
- Customer Support
- Customer Interaction
About this Job
Lenovo is hiring for the role of Managed Service Desk Engineer!
Responsibilities of the Candidate:
- The primary responsibility of the Lenovo Service Desk Engineer role is to offer technical support and assistance to customers around the clock.
- This includes troubleshooting hardware and software issues, guiding users through problem-solving processes, and ensuring that all customer interactions are handled with professionalism and efficiency.
- Providing 24x7 technical support to customers via phone, email, and live chat.
- Diagnosing and resolving hardware and software issues in a timely manner.
- Documenting all customer interactions and technical procedures in our ticketing system.
- Collaborating with other support team members to escalate and resolve complex issues.
- Ensuring customer satisfaction by delivering high-quality service and support.
Requirements:
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+96 More
Who can apply
Work Experience: 0-2 years
Eligible Graduation Years: 2025, 2024, 2023, 2022
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Lenovo India
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